Shipping Info

Orders are manually processed and shipped, by us, from San Francisco, California
Buyer will receive an order and shipment confirmation email with the shipping tracking number
If you do not receive a confirmation email, please check your spam folder before contacting us
All orders placed on the weekend or a holiday will be sent on the next business day
In times of heavy traffic, please give us 2-3 days to ship out your order
Express shipments are always made the day they are received (on weekdays), even in times of heavy traffic
Shipping cut off time is 3pm PST.  All orders will go out next day if ordered past 3pm PST

Shipment Pricing

United States Flat Rate with Signature: $10 USD Priority Flat Rate Shipping via USPS (2-5 Days)
United States Flat Rate with Insurance: $15 USD Priority Flat Rate Shipping via USPS (2-5 Days)
United States Express: $20 USD 1-2 Day Shipping via USPS
FedEx Ground: $15 for US Customers Only (up to 5 Days: most reliable to NYC area, but slowest)
International Priority: $33 USD via USPS Priority International (6-10 days)
International Express: $62 USD via USPS Priority Express International (2-4 days)
FedEx International Priority: $80 USD
San Francisco: please inquire for free pick-up

Shipping Policies

We do not refund original or return shipping costs, shipping costs will only be refunded when the return is a result of our error
We are not responsible for lost or stolen packages, some orders may experience customs delays and we have no control over these delays
We suggest that you contact your country's postal service or customs office for additional information
We have included a USPS shipping option with insurance that you may claim, if you want to ensure your item will be fully refunded in case of this unfortunate event
We have added FedEx as an option for US Customers - it is the most guaranteed, but takes the longest (5 Days)

Taxes + Duties

California residents will be charged 8.75% tax on total amount of purchase
For international orders, a customs duty may be charged to you depending upon
the country in which you reside, NU SWIM is not responsible for payment of this duty