Orders are manually processed and shipped by us, Monday through Friday, from our office in San Francisco, California.
Buyer will receive an order and shipment confirmation email with the shipping tracking number.
If you do not receive a confirmation email, please check your spam folder before contacting us.
In times of heavy traffic, please give us 2-3 days to process and ship your order.
Please make sure that your order is being shipped to a secure location.
Express shipments are always made the day they are received (on weekdays), even in times of heavy traffic.
Shipping cut off time is 3pm PST. All orders will go out next day if ordered past 3pm PST.
US Customers (USPS): If you missed the delivery of your package, you can schedule a free re-delivery with the USPS Re-Delivery Service: redelivery.usps.com/redelivery
United States Flat Rate with Signature + Insurance: $14 USD Priority Flat Rate Shipping via USPS (2-5 Days)
United States Express: $25 USD Priority Express Shipping via USPS (1-2 Days)
FedEx Ground: $17 for US Customers Only (can take up to 5 Days: most reliable to NYC area, but slowest)
International Priority: $33 USD via USPS Priority International (6-10 days)
International Express: $62 USD via USPS Priority Express International (2-4 days)
FedEx International Priority: $80 USD
We do not refund original or return shipping costs, shipping costs will only be refunded when the return is a result of our error.
We are not responsible for delayed packages, some orders may experience customs delays and we have no control over these delays.
International Customers: Once your tracking number states that is has landed in your country, we do not have access to calling your country's Postal Service.
We suggest that you contact your country's postal service or customs office for additional information.
TAXES + DUTIES
California residents will be charged 8.5% tax on total amount of purchase.
International Customers: A customs duty may be charged to you depending upon the country in which you reside, NU SWIM is not responsible for payment of this duty.
Please check with your local customs authority on any customs duties or taxes that are payable by you, regulations and guidelines differ by country.